Returns & Exchanges
At Tatie Lou, we want you to be completely enamored with your home decor, but if your purchase isn't quite right, we offer a 28-day return window for all unused and original-packaged items. Please ensure items are returned in their pristine condition to qualify for a full refund or exchange.
Initiate Your Return
Contact our customer concierge team via email with your order number and reason for return to receive a Return Authorization code.
Secure Packaging
Carefully repackage your items in their original Tatie Lou packaging to prevent damage during transit, ensuring all tags remain attached.
Shipping
Affix the provided return label or use a tracked courier service to send the parcel back to our studio; please retain your proof of postage.
Quality Check & Refund
Once our team inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing